Frequently Asked Questions

Domains
Web Hosting

what is a domain name?

A Domain Name is the web address (url) at which your website will operate on ie: http://www.yourdomain.co.za

How much is a domain transfer?

You can transfer your Domain over to us and let us handle your existing domain name & hosting, this is a free transfer for .co.za domains however transferring a (.com) has a fee of R199.

how long does registration take?

Paying with PayFast is almost instant, EFT payment are manually approved. Domains can take up to an hour to process after the registration is approved.

Domain, Emails & Website

To have emails or a website on your domain you will require web hosting. See our hosting packages for your requirements.

Please note that you have 7 day grace period to make payment from the domain expiry date on your invoice. The expired fee will be charged to restore the domain after the 7 day grace period. After 20 days the domain will become available to the public to register.

If I register a domain name am I the owner?

Yes, you will be the registered owner of your domain name. You can choose to transfer your domain at any time, make sure there are no outstanding invoices on your account.

How to Transfer a Domain Name

Domain Transfer process to transfer from:

Afrihost
Clients can cancel their services with Afrihost by logging into their client zone.
There is a thirty day domain transfer waiting period before a transfer request can be sent.
Follow up on the transfer request by giving them a call to the number listed below.
Phone: +27 11 612 7200

Internet Solutions
Send a fax with your company letterhead and intentions signed by the domain owner.
Follow up on the transfer request by giving them a call to the number listed below.
Phone: +27 11 575 0055
Fax: +27 11 388 6425

Mweb
Phone Mweb to notify them of your domain transfer request and they’ll send you a termination form.
You need to answer the security questions before the form will be sent.
Complete the form and send it to the contact details that are on the form.
Once you have sent it make sure you follow it up with another phone call.
Email: cancellations@mwebbusiness.co.za
Phone: +27 21 596 8480

Telkom
Good luck with this one, it could be a long and painful process as support is very slow if there is no pressure or response from Telkom.
Send an email or a fax with your company letterhead and intent to terminate the service.
The domain owner is required to sign the termination letter
Once you have sent it make sure you follow it up with a phone call.
Email: hostmaster@telkomsa.net
Phone: +27 80 050 0200
Fax: +27 86 030 5305

What is Web Hosting?

A domain name requires a web hosting service to have email accounts or a website on a registered domain name.

Hosting space is required for the storage of sent and received emails and their attachments, website software, plugins, modules, themes and media files.

how do i transfer a website?

If you want to transfer a website, backup the files and database in cPanel. Contact us for assistance when transferring your website to our servers.

what features does cPanel offer?

cPanel Includes: FTP Accounts, File Manager, Email Accounts, Webmail, Web Statistics, Firewall, Malware & Virus Protection, Free SSL Certificates by Auto SSL. Weekly Backups.

The Softaculous App Installer has quick setup and installing options for popular website platforms: Wordpress, Joomla, Drupal, AbanteCart, PrestaShop, OpenCart, CubeCart and SitePad website builder.

How to Set Up Email

How to Set Up Email address on Outlook, Windows Live Mail, Windows 10 Mail, Office 365, Android or iPhone.

Create the email accounts in cPanel and write down your email address for username and password.

Use the email settings below to configure your account on your email program/software.

Email Settings

Username: your email address
Password: Use the email account’s password.
Incoming Server: mail.yourdomain.co.za
IMAP Port: 143
POP3 Port: 110
Outgoing Server: mail.yourdomain.co.za
SMTP Port: 587

IMAP, POP3, and SMTP require authentication.

*For incoming and outgoing server settings replace yourdomain.co.za with your domain name.

Setting Up Email on iPhone
cPanel Email
Setting Up Email on iPhone
Setup Email on Android

How to install Website software cPanel

How to install Website software on cPanel using the Softaculous app installer, one click easy and quick...

;How to Install WordPress
How to Install Drupal
How to Install Joomla
How to Install Prestashop
;SitePad Website Builder

What is Hosting Space?

Web Hosting is required to have a website and email accounts running on your domain name. Hosting Space is the amount of hard drive space that can be used for the storage of emails and attachments, website data and media files.

Hosting can be upgraded when more space is required, cPanel will send a notification when your account exceeds 80% usage.

Large email attachments are normally the cause of a server running out of space. Hosting Space can also be cleared by archive emails in your storage folders of your email program.

What is a MySQL Database?

Some website software and applications require a database to store web information like user data, plugins, modules, software or orders.

CMS website platforms like WordPress or Joomla require a MySQL Database, Username and password pre-configured before setting up the website software.

What is a Sub Domain?

A Sub Domain is an extension of your registered domain name. You can create a Sub Domain on your registered domain name ie: apps.mydomain.co.za where apps in the link is the Sub Domain.

This will allow you to create a different website or web page on the sub-domain link.

Once a sub domain is created, a sub directory folder is created in the home or public_html folder.

What is a Addon Domain?

An Addon Domain is a feature that allows users to add additional registered domain names to a single cPanel hosting account. Essentially splitting the web hosting space among multiple domains.

Once an Addon Domain has been created, a new folder is then automatically created in the Home or Public_html folder. You can upload a website in that folder via File Manager or FTP.

This then let's users create email accounts for all the Addon domains attached to your account from the Email Accounts section of your cPanel. Click the CREATE button and select the domain from the drop-down, enter the email alias to create the new email account.